Refund Policy

1. Introduction

Welcome to the official Refund Policy for the Kingdoms Forsaken fan platform. This document outlines in detail the conditions, processes, and limitations that apply when a request for a refund is submitted for digital goods or bonus content purchased directly through this website. Our platform exists to serve the community of Kingdoms Forsaken enthusiasts and operates independently from the game’s official developers or publishers. As such, we do not and cannot process refunds for any purchases made within the official Kingdoms Forsaken game or through third-party distribution platforms such as Google Play, Apple App Store, or other marketplaces.

By purchasing digital content, services, or support packages through our website, you acknowledge and agree to the guidelines outlined herein. These guidelines are designed to ensure clarity, fairness, and consistency in handling refund-related inquiries, while protecting the rights of both the buyer and the platform.

2. What Can Be Refunded

Refund eligibility is limited exclusively to purchases made directly on this website. This may include, but is not limited to:

• Special supporter packs containing exclusive digital artwork, lore documents, or downloadable bonus material.
• Early-access passes or restricted content available only to supporters.
• Subscription-based content hosted exclusively on our platform.

In order for a purchase to qualify for a refund, the following conditions must be met:

• A refund request must be submitted within 72 hours of the original purchase date.
• The purchased content must not have been downloaded, unlocked, accessed, or otherwise utilized in any way.
• All refund requests are subject to individual review and must meet the approval of our support team before processing.

Please note: Providing false or misleading information in a refund request may result in denial of the refund and possible restriction of future access to the platform.

3. What Cannot Be Refunded

Due to the nature of digital goods and immediate delivery systems, certain purchases cannot be reversed once fulfilled. The following are strictly non-refundable:

• Digital content that has been accessed, downloaded, streamed, or otherwise interacted with.
• Special promotional or limited-time offers after the promotion period has expired.
• Voluntary donations or contributions made to support the platform’s ongoing operation.
• Any item or package labeled as “non-refundable” at the time of purchase.
• Purchases involving personalization or customization (e.g., personalized artwork or commissioned lore).

4. How to Request a Refund

If you believe your purchase qualifies for a refund, you may submit a formal request through the contact form provided on our website. Your request should include:

• The order number or transaction ID linked to your purchase.
• The date of purchase and the payment method used.
• A clear and concise explanation of the reason for requesting a refund.
• Any supporting documentation, such as payment receipts or screenshots.

Once your request has been submitted, our support team will review it within a reasonable timeframe, typically within 5–10 business days. If approved, the refund will be processed using the original payment method unless otherwise stated. Please be aware that processing times may vary depending on your bank or payment provider.

5. External Purchases

While this website may contain direct links to the official Kingdoms Forsaken game on platforms such as the Google Play Store, Apple App Store, or Steam, any purchases made on those external platforms are governed entirely by their respective terms of service and refund policies.

We have no authority to alter, approve, or deny refunds for transactions completed outside our domain. If you have concerns regarding purchases made through those third-party platforms, you must contact their customer support directly. The decisions regarding refunds for those purchases rest solely with the platform’s operators.

6. Special Circumstances and Exceptions

In rare cases, exceptions to our standard refund policy may be granted at the discretion of our management team. Such cases may include:

• Technical errors that prevented proper delivery of purchased content.
• Duplicate purchases caused by system glitches or payment processing errors.
• Fraudulent activity detected on your account, verified through investigation.

Any exceptions granted will be documented, and repeated refund requests without valid justification may result in account restrictions.

7. Policy Revisions

This Refund Policy is subject to updates and revisions to remain compliant with applicable laws, digital commerce regulations, and evolving platform features. Any material changes will be clearly communicated through an updated policy notice on our website. Continued use of our site after such updates constitutes your acceptance of the revised terms.

8. Closing Statement

We are committed to maintaining a fair, respectful, and transparent refund process for all supporters of the Kingdoms Forsaken fan platform. Our policies are designed to balance the rights of customers with the operational needs of our platform while preserving the integrity of digital content distribution.

Thank you for your understanding and continued support as we build and maintain a thriving community for all fans of Kingdoms Forsaken.